User Research: The Core of Strategy

We began with in-depth user research, interviewing patients and providers to understand their workflows and frustrations. Insights revealed a need for faster appointment scheduling, clearer navigation, and enhanced accessibility, laying the groundwork for a focused redesign.

Prototyping a Seamless Experience

Using a design-first approach, we created high-fidelity prototypes of BoldHealth’s key flows. Feedback sessions helped refine appointment booking, teleconsultation, and dashboard features, ensuring a smooth, user-friendly experience across devices.